Knowledge Base
Frequently asked questions
Getting Started
Contacts
- Managing contacts with Control and Snapshot groups
- Importing contacts with Amazon AWS S3
- Searching for a contact record
- How do I update a contact's channel (email, phone number, etc)
- Monitoring contact group activity with group manager
- Add a new contact
Content
- Add Merge Tags for legal compliance
- How to decide what email layout to use
- Creating an email message - the basics
- Creating an email message - Custom blocks
- Creating an email message - Styling
- Adding images to an email message
Offer management
- Automating loyalty actions with on-pack codes
- Creating and managing the product catalogue
- Creating offers
- How to ensure customers see the most relevant offers to them
- Promotion management
- Recommendation rules
Loyalty management
- Automatically expiring members points
- Manually activate a loyalty account
- Using Horizon's API
- Searching and analysing a contact's promotion activity
- Promotion simulator
- Creating promotions
Campaigns
- Linking promotions to campaigns
- Creating a new campaign
- Scheduling a campaign
- Sending a follow-on message in a campaign
- Prevent messages from being sent during unsociable hours
- Measuring campaign success using Objectives
Add-Ons
Settings
- How do I unlock a user's account
- Authorisation for user management
- Adding extra security to your Horizon account with two-factor authentication
- Setting up your Opt-in Categories
- Setting up Types of Contact
- Setting up Custom Fields to store non-standard data