Adding extra security to your Horizon account with two-factor authentication

For extra account security, your Horizon account can be setup to use Dual-factor TOTP (time-based One-Time Password). With two-factor authentication setup, Horizon users will need to use an authentication app to log into Horizon and export contacts.

How to setup two-factor authentication

1. In Horizon go to Settings then select Account details from the left-hand menu. If you don't have access to this area, speak to your account manager and they can make the changes for you.
   
   
2. Under the 'User account password policy' section, select 'Dual-factor TOTP' from the 'User authentication requires' dropdown list.
   
   
3. Click 'Save'

If you decide you no longer wish to use two-factor authentication, change the account setting above back to 'Single-factor'.

User login with two-factor authentication 

1. After a user logs in with their username and password, they will be prompted to sync an authenticator app with their user account. 
   
   
2. They will need to scan the QR code or enter the shared secret manually on their authenicator app. Then enter the 6-digit code the app gives them. 
   
   
   
   
3. Once they have set this up, they will only be prompted to enter the code on login.
   
   

Removing two-factor authentication from a user account

1. Edit the user account
   
   
2. Click 'Delete TOTP shared secret'
   
   
3. In the 'Delete TOTP shared secret' pop-up window, click 'Delete'
   
   
4. 'Save' the user 

The next time a user logins in, they will need to setup their account with the authenicator app, as in the above section.

Exporting contacts

1. In the contacts tab. click  'Export Contacts'
   
   
2.  Enter the 6-digit code provided by the authenicator app
   
   
   
   
   
3. Export your contacts as you usually would do.