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  1. Horizon Help Centre
  2. Loyalty management

Loyalty management

  • Automatically expiring members points
  • Manually activate a loyalty account
  • Using Horizon's API
  • Searching and analysing a contact's promotion activity
  • Promotion simulator
  • Creating promotions
  • Exporting contacts to a secure location
  • Refund rewards
  • A customer hasn't received an activation email, what do I do?
  • Searching for a loyalty member
  • Understanding a loyalty member's contact data
  • Viewing a member's loyalty transactions
  • Manually adjusting a Loyalty member's points balance
  • Changing a loyalty member's account status
  • Loyalty group membership
  • Loyalty card management
  • Giving users access to the customer service loyalty screen
  • Using the customer service loyalty screen
  • Base earn rate
  • Loyalty behaviours
  • Custom behaviours
  • Promotions by home site
  • Behaviour approval
  • Reward tiers
  • Loyalty profile
  • Point and frequency limits
  • Point adjustment reasons
  • Raising fraud audit cases
  • Member levels
  • Letter sending
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